Returns
Eligible items may be returned within 30 days of delivery, unless otherwise stated on the product listing.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Free from damage, modifications, or installation
- Returned with all original packaging, hardware, and accessories, when applicable
Certain items may be non-returnable, including special-order, custom, modified, installed, electrical, or otherwise specifically designated items. If an item is non-returnable, this will be noted on the product listing or communicated prior to purchase.
Customers are responsible for contacting The Cobra Den before sending a return. Unauthorized returns may not be accepted.
Returns After 30 Days
Returns requested more than 30 days after delivery may be considered on a case-by-case basis and are subject to a restocking fee of up to 15% of the purchase price.
Returns after 30 days are not guaranteed and may be declined depending on the item, condition, availability, and circumstances of the return.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original method of payment. Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item was received defective or damaged.
If a returned item is found to have been used, installed, modified, damaged, or is missing original components, the refund may be reduced or the return may be denied.
Damaged or Defective Items
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photos of the item, packaging, and shipping label. We will work with you to determine the appropriate resolution.
Do not install or modify an item that you believe is defective or incorrect. Installation or modification may affect our ability to accept the return or provide a refund.
Lost or Missing Orders
If your order shows as delivered by the carrier but you have not received it, please first check with household members, neighbors, your delivery location, and the carrier for additional delivery information.
Once an order has been shipped, The Cobra Den is not responsible for delays, loss, or theft caused by the shipping carrier or incorrect/incomplete delivery information provided by the customer. However, we will do our best to assist in locating the shipment and working with the carrier when possible.
If your package is missing or appears to be lost in transit, please contact us as soon as possible with your order number. We may require additional information or documentation before submitting a claim with the carrier.
Please make sure your shipping address is correct before completing your order. The Cobra Den is not responsible for orders shipped to an incorrect address provided by the customer.
Special-Order & Performance Parts
Some automotive parts are ordered specifically for a customer and may not be eligible for return. This may include special-order, discontinued, clearance, custom, electrical, performance, or manufacturer-restricted items.
Because automotive parts can vary by vehicle, year, modification, and application, customers are responsible for verifying fitment and compatibility before placing an order unless The Cobra Den has specifically confirmed fitment.
If you are unsure whether a part will work for your application, please contact us before ordering. We’re happy to help whenever possible.
Contact Us
If you have questions about a return, refund, damaged item, or missing order, please contact thecobraden@yahoo.com with your order number and a description of the issue. We will work with you to resolve the issue as fairly as possible.